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Organizational Communication Assignment: An Annotated Bibliograpgy

Question

Task: General Overview: This assessment is a simulation of a professional business presentation. Most
organizations today will share information through the communication genre of the professional business presentation. This assessment will help you improve your competency in both written and professional business presentational communication. In addition, this assessment allows you to participate in and reflect upon group processes and interactions. This assessment has TWO PARTS. 1. Individually Written Report; 2. Group Recorded Video. You must follow the guidelines for this assessment as set out in this document and the accompanying video.

Case Study: You are a manager and your boss has asked you to give a presentation about communication to members of your team. Your team’s communication skills are generally good, but you and your boss feel that these skills can be improved. You are an expert in the field of business communication, having successfully undertaken a Unit in Effective Business Communications. Each member of the group may pick one of the following areas:
1. Organisational communication
2. Small group/Team Communication
3. Intercultural Communication

Having chosen a general area, you must then narrow the area to focus upon a specific topic or area within the general area. For example, if you have chosen to focus upon organisational communication, you could narrow the area to focus upon the topic of informal internal organisational communication. A broad focus on the general area will not result is a ‘high’ mark for this assessment. It is a good idea to consult with your tutor/lecturer about your topic—either in your Zoom lecture/tutorial/workshop or via email. You will need to identify 5 academic journal articles about your chosen topic. These articles will be discussed in the Individually Written Report and serve as evidentiary support within the presentation. Within your part of the presentation, you will need to include the following information:
1. The first part of your individual main point will define and explain the communication topic.
2. The second part of your individual main point will discuss the significance of the topic in terms of effective business communication practices

Answer

Introduction
The concept of business communication explored in the present organizational communication assignment is referred to as the process of sharing information and ideas between people in an organisation and enables positive interaction between employees and management to meet organisational goals. Communication plays an integral role in the organization that helps in the development and satisfaction of its goals. Communication in business helps in exchanging information among team members and promotes organisational success and development over time.

Organizational communication is a wider context where there are different types of communication taking place such as internal and external, formal and informal, directional and oral and written.one of the most important type of communication within the business context is internal communication.Internal organizational communication takes up various forms and establishing effective internal communication is not an easy process. Among all informal internal communication has been the most popular source of communication among teams that help generate energy and motivation at work. The objective of the report on organizational communication assignment is to analyse the importance and role of internal informal organisational communication in an organisation. The organizational communication assignmentstudies five articles on the chosen topic of internal organizational communication. Further, the report on organizational communication assignment reflects on the positive and negative group dynamics and recommend on two future action that should be taken to establish successful team processes.

Body
Annotated Bibliography
Article 1

Kandlousi, N. S. A. E., Ali, A. J., &Abdollahi, A. (2010). Organizational citizenship behavior in concern of communication satisfaction: The role of the formal and informal communication. International Journal of Business and Management, 5(10), 51.

Organisational citizenship behaviour has become the prerequisite for organisational success and effectiveness. The study of Kandlousi, Ali, &Abdollahi (2010) considered in the organizational communication assignmenthave aimed at studying the role of formal and informal dimension of internal communication in organisational context that help drive communication satisfactionamong OCB. The methodology chosen by the researcher herein organizational communication assignment was a survey method in two different sets such as one for measuring formal and informal communication and other for measuring OCB. 1000 sample selected for the survey including supervisory and employee of Electrical Manufacturing Companies in Iran. The result has successfully shown that formal and informal internal communication has direct relation with employees’ communication satisfaction and OCB. It is concluded from the above sections of organizational communication assignmentthat it is important for management to adopt effective medium of internal communication for driving satisfaction. The article utilized in the organizational communication assignment is useful in understanding the way informal internal communication has an impact on communication satisfaction in an organisation.

Article 2
Verghese, A. K. (2017). Internal Communication: Practices and Implications. SCMS Journal of Indian Management, 14(3).

Verghese (2017) has stated that internal communication is receiving huge focus in the organisation and they are highly investing in the function of internal communication. The purpose of the article is to understand the importance of internal communication for organisational practitioners. The method used by the article examined within this organizational communication assignment is an online survey with convenience sampling method and received 15 responses from organisational practitioners. The focus of the survey was the Asia Pacific Region including India. The findings of the research on organizational communication assignment show that informal discussions form an important internal communication medium where respect and listening is generated among employees and managers. In conclusion in its stated that it is important to being informal ways of internal communication into practice and fill the gap and allow the practitioners to establish their credentials formally. The article is useful in understanding the benefits informal internal communication has at all level of the organisation and its effectiveness on the future of the company.

Article 3
Mazzei, A. &Ravazzani, S. (2011). Manager-employee communication during a crisis: the missing link. Corporate Communications: An International Journal, 16(3), 243-254.

Mazzei&Ravazzani (2011) in the article states that perception form the most critical aspect of crisis and this is due to lack of communication and thus creates misinterpretation and confusion. The purpose of the article explored in this segment of organizational communication assignment was to investigate the effectiveness of internal communication types during a crisis situation with Italian companies as an example. The methodology chosen for the research was an interview method with 13 internal communication managers and 14 employees and two focus groups and survey with internal communicators. The findings of the article considered to develop this organizational communication assignment show that informal tool such as interpersonal relations and listening as an effective internal communication medium used that help reduce misalignment. The article concluded that companies should conduct open listening during a crisis situation to reduce misalignment. The article is useful because it will help understand the importance of internal informal listening in handling organisational crisis situation.

Article 4
Borca, C., &Baesu, V. (2014).A possible managerial approach for internal organizational communication characterization. Procedia-Social and Behavioral Sciences, 124(2), 496-503.

Borca&Baesu (2014) stated that organisational communication is a field of study existing within the communication science and it help shows the ways businesses, enterprise and groups communicated in the internal environment. The aim of the paper examined in the organizational communication assignment is to analyse the organisational communication based on internal means of communication in the organisation. The methodology used in the article is qualitative method using AUQA Company as case study and a SWOT diagnosis of the organisational communication system of the company. The findings shows that internal communication processes are characterised of formal and informal communication and this determines the communication style among staffs and managers. The article concluded that communication style should be modernised and innovative to increase information exchange among staffs and managers. The article is useful in knowing the ways informal communication can be a modern medium of internal communication within the organisation.

Article 5
Alparslan, A. M., &K?l?nç, U. K. (2015). The power of informal communication and perceived organizational support on energy at work and extra-role behavior: A survey on teachers. Journal of Human Sciences, 12(2), 113-138.

Social exchange theory helps in understanding the initiation, strengthening and the development of interpersonal relationships and help explain the relationship between individuals and work organisation. The aim of the article was to analyse the power of informal internal communication and perceived organisational support on initiating extra role behaviour. The method chosen for the study is survey where 479 teachershas been reached with convenience sampling method. The findings of the article shows internal informal communication is seen to increase energy at work and in turn has a positive effect on extra role behaviour (Alparslan&K?l?nç, 2015). Moreover, organisational support helps increasing internal informal communication. In conclusion it is stated that increase in internal communication help staffs become more energetic. The article is useful in understanding the importance of informal internal communication in today’s organisational scenario.

Reflection
According to my opinion it is seen in the organizational communication assignment that group or team dynamics are quite complex and this leads to both negative and positive aspects in group processes. Group processes vary from one organisation to another and understanding each process is not a simple thing. Moreover, group dynamics do lead to positive and negative effects depending on the ways it is done that directly has an impact on the organisation (Xia, Yuan & Gay, 2009). This is because group dynamics consists of several behavioural characteristics within a group and help determine the way the group forms its processes.

Considering the positive group dynamics I think it helps in making the group more productive and efficient rather than the individual itself. This is because the group make use of strengths of each of its members and allow people to capitalise on their strengths. Thus, it is seen that a group forms dynamics or processes and structure that allow them to be more productive in their outcome. Further, I believe that a positive group dynamics is associated with effective teamwork, inclusivity and few solitary individuals. They allow for effective conflict resolution and improve resilience in a group. I would like to mention within this organizational communication assignment that I have seen that negative group dynamics create increased dysfunctionality in a group and make it difficult to accomplish anything. In negative group dynamics conflicts are large and difficult to solve, as more than one person wants to be in power. It has been evident to me that negative group dynamics arises because everyone in the group wants to be in power and there is a power struggle instead of goal focus behaviour (Dugas, 2017). Further, the readings developed in the organizational communication assignment signifies that in such group dynamics it is see that the leadership style is not compatible with group’s mission and leads to poor communication and behaviour. Further, negative group dynamics also arise when one person in the team does not take responsibilities efficiently.

Conclusion
In conclusion it is stated that informal internal communication has been one of the effective ways or instrument to conduct organisational communication as seen from the findings of different articles. Informal communication has become the consideration of modern organisational communication where active listening is encouraged and it leads to extra energy among the employees. Moreover, it is seen that there are both negative and positive group dynamics that determines the success of a team work. Negative dynamics has to be reduced to improve future success of the team in an organisation.

Recommendations
From the above analysis it is recommended that steps should be taken to reduce negative group dynamics and promote successful team processes. It is seen that negative group dynamics occur when there is conflict and less of coordination among team members and lack of motivation to put effort in meeting the goals. The two future actions that is recommended are:

  • The organisations should establish more informal internal communication in a group such as open discussion that will help built social relationship and extra energy. This will help reduce the negative group dynamics of lack of interest among team members to take up responsibilities. It will help develop language of delusion and opportunism among the team members that help turn the negative dynamics into a positive one.
  • The organisation should encourage participative leadership behaviour among teams so that there is less conflict among members and reduced power struggle (Akpoviroro, Kadiri&Owotutu, 2018). Participation and inclusivity will help generate more ideas with better communication and friendly environment in a team that cannot be dealt with autocratic leadership that believe in dominance.

References
Akpoviroro, K. S., Kadiri, B., &Owotutu, S. O. (2018).Organizational communication assignmentEffect of participative leadership style on employee’s productivity.

Alparslan, A. M., &K?l?nç, U. K. (2015). The power of informal communication and perceived organizational support on energy at work and extra-role behavior: A survey on teachers. Journal of Human Sciences, 12(2), 113-138.

Borca, C., &Baesu, V. (2014).A possible managerial approach for internal organizational communication characterization. Procedia-Social and Behavioral Sciences, 124(2), 496-503.

Dugas, D. (2017). Group dynamics and individual roles: A differentiated approach to social-emotional learning. The Clearing House: A Journal of Educational Strategies, Issues and Ideas, 90(2), 41-47.

Kandlousi, N. S. A. E., Ali, A. J., &Abdollahi, A. (2010). Organizational citizenship behavior in concern of communication satisfaction: The role of the formal and informal communication. International Journal of Business and Management, 5(10), 51.

Mazzei, A., &Ravazzani, S. (2011). Manager-employee communication during a crisis: the missing link. Corporate Communications: An International Journal, 16(3), 243-254. Verghese, A. K. (2017). Internal Communication: Practices and Implications. SCMS Journal of Indian Management, 14(3).

Xia, L., Yuan, Y. C., & Gay, G. (2009).Exploring negative group dynamics: Adversarial network, personality, and performance in project groups. Organizational communication assignmentManagement Communication Quarterly, 23(1), 32-62.

Appendix
Sentence Level Speaking Outline
Introduction

  • Organizational communication and intercultural communication in business discussed.
  • Purpose of the presentation to discuss about organizational and intercultural communication.
  • Business communication are of different types and each holds importance in maintaining internal collaboration.
  • Structure of the presentation stated.

Body

  • My topic is organizational communication with focus on internal informal communication.
  • Internal informal organizational communication is one type of communication used in team and evident in business context.
  • Informal internal organizational communication will help built effective outcome by increasing inclusivity, motivation and energy in team.
  • I will further elaborate on this type of communication and the notion of negative and positive group dynamics.

Conclusion
• Purpose of the presentation met.
• Final outcome concluded.
• Significance of each communication type in business discussed.

Team Charter

Objective of the team is to discuss about various communication skills.

Two members are involved.

(NAMES TO BE FILLED BY STUDENT)

The number of question asked and responses received from audience will help know success.

(NAME) will present Organizational communication.

(NAME) will present intercultural communication.

Milestones

Team formation- one day

Choice of communication topic- two days

Preparation of report on organizational communication assignment- four days

Discussion for presentation- one day

Preparation for presentation- three days

Final presentation- one day

Team members are expected to present themselves formally and use clear language while presenting the communication report.

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