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Management Assignment: Manage Innovation & Continuous Improvement


Management Assignment Task 1:

  1. Explain cost-benefit analysis and provide examples.
  2. Describe creativity theories and concepts.
  3. Describe innovation theories and concepts.
  4. List 6 organisational learning principles.
  5. Identify and explain quality management theories.
  6. Identify and explain continuous improvement theories.
  7. What is risk management? Describe the steps you would take when evaluating a risk management action plan.
  8. ‘Continuous improvement and sustainability are essential to successfully doing business in the modern business climate.’

Identify four strategies to encourage and promote continuous improvement in an organisation.

Management Assignment Task 2:
Case Study:
As part of this assessment you are required to access the simulated business ‘Bayside Call Centre’ and assume you are a member of staff.

For the purpose of this Case Study your Trainer will act as the CEO of ‘Bayside Call Centre.’ You can access the CEO to clarify any of the tasks or undertake any consultation as required in the Case Study.

The Department of Innovation, Industry, Science and Research of the Australian Government has recently developed a Business Fund to support innovation in small to medium sized businesses. As this is an opportunity for the organisation to receive a grant for innovation, the CEO has asked all members of staff to generate ideas or concepts that offer the possibility of benefiting the organisation.

To meet the criteria of the funding offer the idea is required to support sustainable practices and take maximum advantage of new opportunities that are emerging in the global economy. The idea could:

  • Demonstrate potential to deliver a net economic benefit
  • Lead to increases in productivity
  • Create jobs or transition staff to skilled roles
  • Support the growth of the organisation through increased supply chain engagement
  • Improve the services delivered

The CEO believes that Bayside Call Centre will have a higher chance if all staff are involved in generating ideas and has set up a competition to encourage the generation of ideas. All staff are required to submit 2 ideas each and the Board of Directors will then review the ideas and create a shortlist that will then be investigated further through a range of processes including a presentation / consultation to other staff members. The 2 most innovative ideas at the completion of this investigation will be submitted as part of the application for funding and the staff member will be awarded a prize.

You can access information about ‘Bayside Call Centre’ via the Organisational Portfolio. Relevant documents may include:

  • Business overview
  • Relevant policies and procedures
  • Position Descriptions

Part A
As a staff member of Bayside Call Centre, you are required to generate two ideas/ concepts that will benefit the business. Document the new ideas in detail.

Part B
The Board of Directors have reviewed all ideas and have included your 2 ideas in the shortlisted possibilities. The CEO has asked that you schedule a meeting with fellow staff to generate and refine the new ideas. Outline the steps you will take to ensure the idea or concept exhibits creative thinking and benefits the organisation. The steps you should consider:

  • Communication strategies and strategies, you have used to monitor and evaluate performance and service delivery systems
  • The assessment tools to use and what advice will be sought from experts particularly in relation to new technologies and electronic commerce opportunities.

  1. Document the strategies used to monitor and evaluate performance and service delivery systems. Also list the assessment tools used and the advice sought from experts relating to new technologies and electronic commerce opportunities.
  2. Schedule a meeting with fellow staff members. Discuss and refine the new ideas that will benefit the business. A small group of 3 - 5 students will play the role of your staff members. Your trainer will observe your ability to model high standards of management performance and behaviour and make informed decisions in a collaborative manner

You will be assessed on your ability to demonstrate the following skills as you undertake the task:

  • Facilitate individuals and team’s active participation in decision making processes
  • Analyse the risks of the options suggested
  • List the resources/ technology required to implement the option decided upon and the time frame you will implement
  • Use appropriate interpersonal skills
  • Model the standards of the organisation
  • Build trust, confidence and respect of the team

Part C
The Board of directors have determined that your ideas are to be selected and submitted as part of the funding application for innovation. The CEO has asked you to devise a ‘Transition Plan’ to implement the changes into the organisation. You are required to outline the change and draw up an implementation plan that takes into account how the plan will be introduced, tested and evaluated. Items to consider or include within the Implementation / Transition Plan are as follows:

  1. Clear definition of the problem
  2. Plan description
  3. Key objectives and KPI’s
  4. How the change will be implemented?
  5. Identification of staff / team requirements
  6. Inventory of materials and resources to be used – cost benefit analysis
  7. Identify ideas to promote continuous improvement and sustainability
  8. How the change will be promoted?
  9. Success strategies
  10. Timeline
  11. The development of a Gantt chart showing the stages of implementation and the staff who will be involved
  12. Evaluation criteria - measuring results
  13. How the change will be monitored - application of knowledge of quality management and continuous improvement
  14. Contingency plans for the event of non-performance

Management Assignment Task 3
Student can choose any organisation of their choice to answer the following points. The answer should be in a form of a report.

In your report you are required to:

  1. Generate two innovative ideas that will benefit the business
  2. Communicate your ideas to others within the organisation
  3. Describe supply chain & service delivery systems
  4. Describe your creative solution and the reasons it will contribute to continuous improvement
  5. Explain the reasons why your idea is innovative and sustainable
  6. Analyse performance reports and variance from plans
  7. Perform risk management and cost-benefit analysis on your innovative ideas
  8. Implement a contingency plan in case of non-performance?
  9. Explain how your idea will be presented to other staff and how their responses and input will be used
  10. Explain how the idea was (or will be) tested and evaluated


Assessment Task 1
1. Explain cost-benefit analysis and provide examples.
Cost benefits analysis is the systematic evaluation process that monitors the impact of each organizational decision. It helps an organization to develop alternative option to eliminate the existing limitation of the decision. It is an analysis process that ensures economy sustainability in the organization.

CBA analysis in management 1

Fig 1 : CBA analysis process (created by author)

As an example, In case of transportation project cost benefit analysis has a relevant impact. As this evolutionary process assure project economy safety and helps the project worker to develop alternative plan to secure their investment strategy.CBA analysis and develop efficient project plan has an interconnection that ultimately put impact on project outcome (Annema et al., 2017).Implementing this analysis process also ensure the safety of transportation and protects the operating cost of the project.

One cost-benefit analysis method is:

  • Time estimation for measuring the cost benefits value.
  • Developing business decision on the current analysis report.

As an example, in a transportation project cost benefits analysis helps the project manager to develop a suitable project policy associated with project achievement. If the manager estimated an amount at the beginning it will helps to analyst the safety of investment .Without any estimation cost the project budget will be increased and provide threat for the operating cost safety.





Total cost




Total Benefits








Above table indicates that x has the maximum ratio value that helps the business to maximize their profit rate with protecting investing security.

2. Describe creativity theories and concepts.
Maslow’s theory
Among all the creativity theories Maslow’s theory is kind of theory that is based on human psychology and motivation effects. The motivational concept of Maslow’s theory helps to motivates people and improve workplace environment. In a project motivation is necessary for all the members that ensure the success of project. In Maslow’s theory self-actualization is an essential element that related with human psychology. According to the theory concept without hierarchic motivation an individual can never reach to their highest potential.

In Maslow’s theory there are some factors like safety, social, esteem that need for self-actualization. Without developing or fulfilling the criteria individual does not reach to self-actualization potentiality. According to Maslow’s theory the creativity level can be divided into three parts like

  • In the part individual can release their stress by involving in creativity art work. Involving any kind of art work make them free from daily life stress that has been identified in primary creativity part.
  • In the second creativity level individual need more involvement.
  • Combination of both creativity like primary creativity and secondary creativity it will developed into integrated creativity. Developing or taking decision is necessary before taking any action for work. For achieving the success of each work in life spontaneous psychology development is mandatory for each individual.

3. Describe innovation theories and concepts
Innovation theory indicates the development of original theory to make it more efficient for the business growth. Different innovation model helps the organization to solve the issues in ongoing plan and some of the innovation theories are discussed here.

a) Cultural innovation development: Every company should focus on multifunctional approach that will improve and secure their growth rate. To make an organization innovative, empowering is an important tool that needs to be implementing for growth. Implementing innovative plan sometimes brings failure for the company but improve overall growth. Ensuring the process success approaching innovation idea is necessary. The main goal of innovation theory is to look its future aspects on company’s growth.

b) Disrupting Innovation development–Disruptive innovation theory helps to develop new market value and network in existing market. Large companies can face obstacles for the small company’s innovation theory. Small company develop their innovation approach to improve their service quality to increase customer satisfaction. Sometimes they take low market price strategy to increase their business growth. At the time increased the benefits of improving technology in small companies has been identified.

c) Development of open Innovation- Open innovation is the way of creating chance for sharing ideas. Develop individual’s idea with others to give it a unique shape to the idea. Developing and spreading idea helps an organization to improve their innovation culture within employees. Spreading innovative idea helps the organization and its employee to see the way towards success. In old traditional format companies use to implement the open innovation process by establishing box or email system in which people can express or inform their way of innovative thinking. The relevancy of establishing box or email process within company is very poor that need further modification to achieve organizational success.

4. List 6 organisational learning principles.
Organizational Learning principles are:

  • Information Management is essential for knowledge:
    Knowledge management promotes the sharing, application, and making information for a competitive benefit. To lead and evaluate the development of information management enterprises in companies, numerous reproductions have been planned.
  • The developmental outlook is needed:
    Developmental outlook tends to accomplish advanced levels of achievement and a better capability for confronting tasks during the period of employees' professional life (Fraeyman, 2020).
  • Knowledge of administrative structure facility
  • Knowledge is associated with outcomes.
  • Administration rents and encourages the students.
  • Owners take the hazard and research.

5. Identify and explain quality management theories.
Quality management theories are used by the companies for improving the effectiveness of their developments that supports to progress their success.

a) Team Contribution:
Quality Management depends on the persons employed in its company for improving the excellence and procedures. Every person from the topmost administration to the lowermost level is associated with the invention procedure(Jasi?ska, 2019). It helps create a situation of cooperation and inspires each worker to take enterprise for improving its procedures.

Two constant improvement frameworks are:

  1. Process Approaching:
    Organizational performance is vital by the process approaching code. The approaching principle highlights achieving effectiveness and efficacy in the administrative methods (Lai, 2017). The method involves a finding that good procedures affect reliability, faster actions, decreased expenses, excess deletion, and constant development. A company is improved when individuals can maintain and regulate the contributions and the productivities of a company along with the methods used to make the productivities.
  2. Relationship Organization:
    Relationship organization is about generating equally advantageous relationships with providers and sellers. Many involved systems can affect an organization's performance (Francisco et al., 2017). The corporation must regulate the supply chain method aptly and help the association between the company and its dealers to improve their influence on the performance of the corporation. When a company regulates its cooperation with the involved parties, it is more expected to attain sustainable business partnership and achievement.

6. Identify and explain continuous improvement theories.

  • Full quality management:
    The objective of the entire quality management is to arrange workers and administrative procedures for certain client approval. It includes the implementation of plans for improved construction and distribution (Halis et al., 2017). It is significant to recognize that many elements of the business chain are linked and must be enhanced for full quality.
  • “PDCA”- a recurring procedure that maintains an organization within four steps of development.
    1. Planning: Teams will count the existing norms, structure innovative ideas to improve, recognize by what method these developments have to be executed, fix targets and create the strategy of actions in the planning stage.
    2. Doing: The idea is implemented in this stage which was made in the previous stage (Abadi et al., 2019). This comprises not only altering procedures but also giving any required training, growing cognizance, and putting in any controls to omit possible difficulties.
    3. Checking: It is a significant stage for taking advanced measurements for comparison with the previously taken to modify. The answers should be evaluated and necessary remedial or preventive actions are taken to confirm the anticipated answers are being accomplished.
    4. Action: The management teams evaluate the whole data from the modification to regulate whether the modification will remain enduring or if additional changes are required. The action phase supplies into the planning phase as new modifications have been completely executed; it is the starting period searching for a new way for creating more perfection.

7. What is risk management? Describe the steps you would take when evaluating a risk management action plan
Risk Management: Risks can be described as many conditions or situations that harm a corporation. Risk Management is a procedure in which companies detect, evaluate, and maintain hazards that could impact business processes.

Risk management strategy can be developed by the following steps:

  • Detecting the risk: A analysis of the business is needed for detecting probable risks.
  • Evaluating the risk: A evaluation of detected risks and their consequences is needed.
  • Controlling the risk: the risk is controlled by avoiding, decreasing, relocating, and receiving.
  • Monitoring and reviewing the risk management strategy and taking control measures.

8. ‘Continuous improvement and sustainability are essential to successfully doing business in the modern business climate.’ Identify four strategies to encourage and promote continuous improvement in an organisation.
Plans to inspire continuous improvement are:

  1. Select small and controllable improvements: Workers do the best when small and controllable improvements to be performed.
  2. Deliver Timely response: Organisations that take much time for response often expire soon.
  3. Release the workers: Dedicated and obsessive workers are strength for a company. They are in the front with clients. If the workers maintain less recordkeeping will support raising their involvement with the customers.
  4. Encourage and Recompense workers – Inspiration, motivation, and recompensating are needed for the workers whenever they attain the goals.

Assessment Task 2

Case Study - Bayside Call Centre
The 2 new ideas that will benefit the organization can be:

  1. The Call Centre gives customized inbound call services for only two clients. The first one is a small charitable organization that manages a reliable client base by getting financial donations (Fein et al., 2017). There are only four workers in the ‘Donation team representative’ designation in this call centre for the company. Now, the first idea is providing more staff in particular ‘Donation team representative’ designation for maintaining a trustworthy client base that endures using the facility for aids.

    The second client is a big cell phone corporation that gives business exploration directory services to their clients. The call Centre has only thirty-five workers for answering inbound calls by accessing a provided database who are entitled as “search Engine Team”. As the present recruitment structure assigns a certain worker to each team, they take responsibilities individually for the specific clients’ necessities with no work-sharing practice. Now, the suggestion is for the “Board of Directors” to reorganize the workers by sharing the duties of the business procedures in a friendly manner.

  2. The Call Centre provides proficient and customized inbound call facilities for only two clients e.g., the charity organization and the cell phone company. Now, the idea is to increase the number of customers by giving them more facility to create a client base. It will be beneficial for attracting more clients to the Call Centre(Chicu et al., 2019). Enquiring the clients for response will support progressing the client service. The responses may be about the professionalism of the Call Centre’s customer service or their staff structure or sustainable work practices or quality of delivered call centre activities or the policies or procedures of the Call Centre.

PART B 1. The staff members of the Call Centre will discourse their innovative ideas with the higher authorities. The higher authority will review all ideas and have included these two ideas in the shortlisted options. Then the head of the company would ask the staff member to plan a meeting with the associated worker to make and improve the new ideas. After short listing the ideas, the most innovative and creative ideas will be occupied for expanding the services of the business (Wright et al., 2019). The steps for taking to confirm the idea or perception display inventive thinking which aids the company. The steps should be:

  1. The provided staff member will supervise and assess the presentation and distribution of service structures. The possible communication tactics for the ideas are presentations, conferences, and demonstrations. So, the staff member will use a PowerPoint presentation to communicate the most innovative and creative ideas with the other administrative persons of the company (Hastings & MacKinnon, 2017).The previous conference’s records should be sent7 days before the next conference. The outline for the present conference should be sent at least 7 days in advance. The strategies are establishing a clear reference point, measuring what success means for the team, accepting the rivalry, remembering constructive or harmful outliers and assessing the level of participation.
  2. The different supportive tools are Feedback forms, Surveys, quality management reports. Enquiring the clients for response will support progressing the client service. Online feedback forms for the clients’ responses should be generated on the company’s website. The responses may be about the professionalism of the Call Centre's customer service or their staff structure or sustainable work practices or quality of delivered call centre activities or the policies or procedures of the Call Centre (Dhanpat et al., 2018). The responses must be evaluated and demonstrated in the quality management report. For the response management, up-gradation of software is needed for implementing new technology and electronic market prospects. The assessment tools used and the advice sought from experts relating to new technologies and electronic commerce opportunities are ability tests, education and training, behavioural modelling etcetera.

Give a schedule for a meeting



MEETING TIME :9:30-17:30 Hours, 6 February, 2021

MEETING TYPE :Formal Meeting

ATTENDEES: CEO: Mr. William, Call Centre Manager: Mr. Jack, Business Development Manager: Mr. Thomas, HR manger: Mr. Henry


APPOLOGIES :Call Centre Representatives, IT manager: Mr. Lucas



Time Keeper -: Mr. Thomas


Agenda Item





10:00 Hours

Mr. Henry


Discussing and refining 2 ideas

·         Blended call centre agents

·         Multi-channel software integration.

13:00 Hours

Mr. Thomas


Meeting closure

17:00 Hours

Mr. William

The taken actions are blending call centre agents and multi-level software integration for the benefit of the company.


MEETING VENUE: Casa Nostra Caffe

MEETING TIME: 9:00-17:00 Hours, 22 February 2021

MEETING TYPE: Formal Meeting

ATTENDEES: CEO: Mr. William, Call Centre Manager: Mr. Jack, Business Development Manager: Mr. Thomas, HR manager: Mr. Henry

APOLOGIES: Call Centre Representatives, IT manager: Mr. Lucas



Time Keeper -: Mr. Thomas


Agenda Item

Action Plan




09:30 Hours

Mr. Henry


Discussing and refining 2 ideas

·         Behaviour testing and skill assessment of the employee.

·         The KPIs measurement of the company to rate the employees performance.

12:00 Hours

Mr. Thomas


Meeting closure

16:30 Hours

Mr. William


The most innovative and creative shortlisted ideas are occupied by the experts for expanding the business services.


The taken actions are Behaviour testing and skill assessment of the employee and The KPIs measurement of the company to rate the employees performance for the benefit of the company.

1. The “Board of directors” have decided to select the most creative ideas and to submit the funding request for innovation. The CEO has requested the responsible staff member to develop a “Transition Plan” for implementing the modifications into the company. The staff member is compulsory to plan the modification and draft an execution strategy that anticipates the strategy will be presented, verified, and assessed. Description and solutions of the problem considering the Implementation or Transition Plan are provided in the following way:

  • There are only four workers in the ‘Donation team representative’ designation in this call centre for the company. More staff should be provided in particular ‘Donation team representative’ designation for maintaining a trustworthy client base. The Call Centre has only thirty-five workers for answering inbound calls by accessing a "search Engine Team". As the present recruitment structure assigns a certain worker to each team, they take responsibilities individually for the specific clients' necessities with no work-sharing practices(Dhanpat et al., 2018). Now, the suggestion is for the "Board of Directors" to reorganize the workers by sharing the duties of the business procedures in a friendly manner.
  • The Client facility is increased by the response from the clients. It will be beneficial for attracting more clients to the Call Centre. Enquiring the clients for response will support for progressing the client service(Potter, 2019). The responses may be about the professionalism of the Call Centre's customer service or their staff structure or sustainable work practices or quality of delivered call centre activities or the policies or procedures of the Call Centre.

2. c) The main objective is to provide more staff in the ‘Donation team representative’ designation. A new staff selection procedure will be started in the workplace. For the new recruitments have been watched over in the job consultancies who will deliver the efficient candidates for the designation(Darcy et al., 2017).There is advice for upgrading the software in the organization and taking suitable measures to provide training for the new staffs.The plans are establishing a clear reference point, measuring what success means for the team, accepting the rivalry, remembering constructive or harmful outliers and assessing the level of participation.

Also, getting a response from the clients’ feedback arrangements will be established and located at the counter for anybody to fulfil it. These will accessible online for the clients to provide their comments online.

3. Key Performance Indicator can

  • Expand the client base that will raise the corporation’s revenue by 25 %.
  • Give the staff a new atmosphere that will give virtuous client facility to the customers(Sarabipour et al., 2020).
  • Support the company that will upsurge the production.
  • Discover more customers for aiding this in-bound Call Centre.

4. The Change will be implemented by:

  • Searching for more customers.
  • Establishing more centres with innovative technological equipment.
  • Choosing the brilliant applicants from the queue of applicants(Ananthram et al., 2018).
  • To provide training to the staffs through new software.
  • Looking for a response from the existing clients for improving the services.

5. Staff / Team requirements are

  • One HR Manager to maintain the manpower.
  • Two IT Managers to maintain the IT responsibilities.
  • One Business Manager.
  • Three software trainers to give training on updated software.
  • Five Call Centre representatives for answering the client inquiries.

6. Inventory
Cost of recruitment process - $ 60000
Growth in Clients = 4
Cost of system upgradation - $ 30000
Growth in revenue = $ 300000 per year
Equipment - $ 20000
Other Expenses - $ 10000
Total Cost - $120000

Cost benefit Analysis
Cost of the project $ 120000/$ 300000 = 2/5

7. Continuous improvement and sustainability should be done by

  • Decreasing the practice of using papers.
  • Using advanced skills is more effective in a work-friendly atmosphere(Qureshi, 2019).
  • Keeping database on records of all clients in place of on files.
  • Filling the response forms online instead of on papers.

8. Change might be promoted by searching for new candidates for the job role and providing client’s awareness about the staff induction policy and other procedures of the company and by informing the way of giving responses online.

9. Success strategies
The following method would be followed for customer queries:

  • Reply sensibly as all queries should be replied with politeness.
  • Address the customer with a formal greeting.
  • Be sincere and approachable.
  • Speak unhurriedly and plainly.
  • Do not use colloquial speech or slang words.
  • Be confident and cooperative(Jasi?ska, 2019). Don’t answer immediately any query which you do not know. After finding the answer, answer the client through electronic media.
  • When the calls can’t be replied to instantly, give proper guidance to the client for responding within a day.
  • Talk to customers serenely, politely, and tolerantly, even when the customers are annoyed, violent, or upset. Be polite and pursue assistance if required(Lai, 2017).
  • Respond to unattended calls practically when colleagues are absent.
  • Reply to the messages within a day whenever applied.
  • Modify voice mail messages at the time of a long period of absence, e.g., outward full-day meetings, public holiday or leave.
  • Every so often customers may be in trouble, but alleygating clients are possibly just looking for a result to an annoying difficulty. If call representatives provide outstanding customer facilities and follow actions, complaints should be infrequent.

10. Timeline of the plan exhibiting the steps of execution and the worker who will be responsible:
Timeline of the project

1st week of March, 2021

Making list of recruiter, fixing the interview process

Beginning of week 2 of March ,2021

Continuation of interview process and Up gradation of software

3rd week of March, 2021

Continuation of software upgrading and started to giving training to the new staffs

4th week of March, 2021

Clients regards representation

1st and 2nd week of April, 2021

Closure of the project

The total work of the project is donewithin six weeks.

Length of time

Week 1

Week 2

Week 3

Week 4

Week 5

Week 6

making list of applicants for recruitment

Business Development Manager






Fixing the interview process







Upgrade the software

Specialist personnel






Train the new staffs


Trainers to provide training





Check out with the clients




Call Centre Representative










12. Evaluation Criteria
Comparing the sales of the company with the earlier years and decreasing in the number of client negative responses.


In 2015

In 2017

In 2019

Number of clients





$ 40000

$ 20000


13. Change will be monitored by inspecting the quantity of responses of the clients acknowledged usually with the quantity of clients and counting the biennial sales with earlier years.

14. Contingency plans for the event of non-performance:

  • Additional professionals can be required if the quality of staff is less than required to maintain the job role.
  • Assistance must be offered to clients to submit the responses properly if they cannot do so.

The report has discussed the Moose Toys manufacturing company in Australia. The company is also referred to as “Moose Enterprises”. The main feature of the company is based on 3Ds Design, Development, and Distribution (Moose Toys, 2021). The revenue of the company is $10 million per annum and it is one of the largest toy manufacturing companiesin Australia. The company has partnered with Collins Key’s YouTube channel, which gives exposure to the company. In the current report, supply chain management and innovative sustainable ideas for the business have been presented. The innovative ideas in the report have also been discussed.

Innovative Ideas
I have two innovative ideas that have been helped to benefit the business are:

  • The productivity of the company should be increased if innovative ideas can be generated in the company. The team members of the company should switch the scheduling of the work (Ko, 2019). The company should highlight the reason for the productivity and it will also increase the efficiency level of the company.
  • Another idea that will benefit the business will be reducing the company turnover rate. The main reason to reduce the turnover is to analyze the company’s data thoroughly which will help to know the reason behind it(Jang & Kandampully, 2018). Moose Toys management should identify the Emotional Quotient of the employees, which can reduce workplace conflicts and decrease the company turnover rate.

Communication Strategies and methods
Communication is one of the important aspects ofa business organization. Effective communication will help to mitigate the conflict of the business and also it can grow the business. In the workplace, through strategic communication skills, the bond between the leaders and employees can be built(Osborne & Hammoud, 2017). Strong communication skills have affected the relationship of the employees and suppliers and customers.

In my opinion, the three types of communication techniques that can be effective:

  • Verbal communication is one of the easy and effective ways to express an opinion and discuss ideas in the organization. Moose Toys can adapt the idea to generate ideas among the employees.
    • Some business settings that can affect verbal communication are:
      • Meetings
      • Conference calls
      • Presentations
      • Business proposal
  • It has been reported that Non-verbal Communication conveys 90% of the messages in the workplace. Through body-language which includes gestures, posture, and movement of the employees the communication can happen.
  • Written communications a common form of interaction method in the workplace. Most of the company uses emails to convey messages among the employees and team.
  • Another form of communicating methods is presentations, newsletters and through business meetings, the messages can be conveyed.

Supply Chain and Product Delivery Systems
The company Moose Toys has been using the Magic xpi Integration Platform to handle most of the integration needs. The integration has developed the complex business process and also optimizes the efficiency level of the organization. The supply chain management process will help the delivery process of the organization. At first, the supply chain process planned out the whole delivering process, and then developed the sourcing of the products, which involves shipping, delivery, and payment of the products.

Internet sales can also increase the supply chain management and delivery process of the company(Cruz-Mejia et al., 2018). It will decrease the time of the delivery. It will help the company multi-items at the same time and customers can get satisfied with the innovative idea.

Continuous Improvement
The company can also develop the goals and objectives to develop the productivity of the company. The goals and objectives will help to know the process of manufacturing and product development process of the company. The objectives and goals can also increase the productivity of the company. In the company, the issues will be sorted out if the communication process among the employees is good. The supply chain management can also improve the strategies of delivering process.

The company can also improve its manufacturing process by identifying the wastage and giving adequate training to the employees. Changing the mindset of the employees can also enable the improvement factors in the organization. Customizing the products can also help to improve the company’s reputation (Trojanowska et al., 2018). It can also increase the efficiency and competitiveness of the company.

Innovative and sustainable Idea
My ideas are innovative because it will help to know about the company’s insights. The objectives and goals will help to know about the initiatives of the company. The idea will sustain the development plan of the company. Innovative ideas can also prevent the employee turnover rate. Through the effective communication process and management strategies, can mitigate the conflict among the employees. Improving the manufacturing process can elevate the supply chain management, which will improve the customer engagement of the company.

The identified variables in the manufacturing toy industry are employee satisfaction rate, supply chain managing risk and suitable workplace environment, and improper allocation that have a direct connection with workplace conflicts.

Performance report of the employees

In the organization, the execution plan has already been there and the employees are performed in a systematic way. The monitoring plan alsohelps to know about the performance rate of employees.

Risk Management and Cost-Benefit Analysis
For analysing risk factors in a manufacturing company cost-benefit analysis is a systematic evaluation process. The first identified risk in manufacturing Moose Company is supply chain management issues that disrupt the whole operating flow within the organization. It is the key to achieving success in a manufacturing company. The employee satisfaction rate is another risk for an organization. If the manufacturing moose company does not provide any concern towards employees it will disrupt work growth. Sustainable workplace environment maintenance is another issue that every manufacturing company needs to be given main focus.

Identify two risks

Risks acknowledged




Extenuation Plan

Monitoring plan

Supply chain management risk



Extreme (16)

·         Making of extenuation plan is needed from the beginning. It will ensure social growth at the community level.

·         The monitoring plan helps to check the effectiveness of the plan.

Employee satisfaction rate



High (12)

·         Developing an extenuation plan helps the organization to guide their employee systematically.

·         A monitoring plan helps to evaluate the progress and ethics development in the workplace.

CBA analysis in management 2

Contingency Plan
Contingency plan development helps the company to ensure its future success. Creating this plan helps the organization to maintain its daily workflow rate at a sustainable speed. Having a contingency plan helps the organization to protect their resources, reduce customer dissatisfaction rate, and proper distribution of work responsibility among employees. For conducting long-term project work effective execution plan and managing all the resources is necessary. A contingency plan mitigates the risk of data breaching from the organization (Padilla & Freire, 2019). It increases the potential performance rate within the organization.

CBA analysis in management 3

Fig 1: Benefits of developing contingency plan (created by author)

In a contingency plan, another essential part is the managerial decision. Training is another essential important to eliminate the rising work-related problems of the organization. The trained employee can manage and handle all the rising issues regarding their work. Improvement ratio will become high for the company and it will assure the shareholder of their investment. To achieve the financial goal and managing the potential problems, the implementation of the contingency plan is mandatory. The employee satisfaction rate will become high if the company can create a contingency plan. Applying a contingency plan helps the company to distribute power and work equally.

To explain a new idea or plan to the staff, I will use training or group discussion techniques. Training will help to provide enough information to the employee so that they can improve their daily work. I will also arrange a feedback session in which the employee can tell their manager about their confusion. Elimination of confusion helps to create an efficient working team for the organization. Developing an effective team helps to develop a smooth workflow within the organization. For conducting a helpful training, efficiency of the manager is needed. Otherwise, it will create misunderstanding and increase customer dissatisfaction rate. I will recommend my manager become efficient enough to conduct the process transparently.

Testing and evaluation
Testing of a new idea is necessary to evaluate its future impact on the company's growth. I will suggest my managing team evaluate the new idea by comparing its efficiency with an existing system or idea within the organization. I will implement my new plan for a testing period and identify the differentiated value in two tests. The productivity rate will be analysed and the estimated value will decide the impact of implementing the new plan in the organization. Along with productivity, rate delayed and error rates will be evaluated.

Implementing my new plan, the future result will be

  • The increased productivity rate will be 7% to 78%
  • The current delayed value is decreased by 6%

In the assessment, analysis has been done on Australian Toy Company to improve their manufacturing process. The way of developing sustainable growth has been evaluated. The supply chain of the manufacturing company has been analysed. Risk factors have been analysed to mitigate it from the management process. Self-refection has been given in the assessment on the process of developing a new plan for making an effective team. The flourishing way of illumination a new idea towards the organization employee has been discussed.

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