Intellectual property statement

Aspire Training & Consulting (ABN 51 054 306 428).

The intellectual property of the assessment resources reproduced here remains with Aspire Training & Consulting.

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The following statement must accompany any instance of a customised, contextualised or adapted assessment resource:
 “This assessment is based on assessment activity [number] / final assessment from the assessment resource for [unit code and title] provided by Aspire Training & Consulting. The intellectual property of this assessment remains with Aspire Training & Consulting.”

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Feature of the assessment resource

Explanation

Assessment information and scope

This section provides details of the unit of competency covered, setting out information about the aims of the unit, what areas are covered, how the assessment tasks must be completed and how the assessment is conducted.

Are you ready for assessment?

This section provides you with the opportunity to self-assess your performance, to ensure that you are ready to commence the assessment process.

Final assessment overview

This section provides an outline of the final assessment tasks to be covered.

Assessment plan 

Your assessor will discuss the assessment tasks with you and may also customise the assessment tasks to suit specific requirements where needed.

Final assessment tasks

This section outlines the final assessment tasks in detail, including the relevant documentation you need to complete and submit along with your final assessment tasks.

Record of outcome

As you progress through the final assessment tasks, your assessor will use the record of outcome to confirm your performance and provide relevant advice and feedback.

Who is the final assessment designed for?

The final assessment is designed for candidates to demonstrate their competency having completed formal learning experiences in this unit. Assessment may occur in real and/or simulated work environments. Candidates may be undertaking the unit in a range of learning situations, including private study, via a traineeship arrangement or via other workplace-supported means. 

What are the aims of the final assessment tasks?

This unit describes the skills and knowledge required to respond to the goals and aspirations of older people and provide support services in a manner that focuses on improving health outcomes and quality of life, using a person-centred approach.

This unit applies to support workers in residential or community contexts.

The key outcomes are:

Prerequisites and 
 co-requisites

None

Legislative and licensing requirements

The skills in this unit must be applied in accordance with Commonwealth and state/territory legislation, Australian/New Zealand standards and industry codes of practice.

Topic

Key outcomes

I am able to perform skills and demonstrate knowledge satisfactorily in the following tasks.

Complete the following tasks using this learner guide

You will demonstrate a sound knowledge of the unit requirements in your responses.

You will demonstrate a sound knowledge of the unit requirements in your responses.

You will demonstrate your skills and knowledge in a simulated workplace environment.

Refer to the Aspire Practical placement logbook for this unit

Your performance will be assessed in the workplace. 

Training organisation name

Total Training Solutions Adelaide 

Candidate name

Phone number

Email

Assessor name

Unit(s) of competency

CHCAGE001 Facilitate the empowerment of older people, Release 1

Assessment parts to be undertaken

Ready for assessment declaration

I confirm that the purpose and procedures of this assessment have been clearly explained to me. I have been consulted about any special needs I might have in relation to the assessment process. The criteria to be used for this assessment have been discussed with me, as have the consequences and possible outcomes of the assessment. 

I have accessed and understand general assessment information as provided by my training organisation.

I have been given fair notice of the date, time, venue and other arrangements for this assessment. I have completed a self-assessment of my performance of the skills and knowledge for this unit and confirm that I am ready for assessment.

My training organisation has provided information regarding time lines for assessment while on practical placement.

Candidate signature

Date

Purpose

You will demonstrate a sound knowledge of the unit requirements in your responses.

Instructions to the candidate

All questions must be answered satisfactorily for Part A to be completed satisfactorily. 

There is no restriction on the length of the question responses, or time restriction in completing the assessment.

You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.

Resources required

The question responses section is the only resource required for this questioning assessment to be completed.

Assessment conditions

All aspects of the performance evidence must have been demonstrated using simulation prior to being demonstrated in the workplace. The following conditions must be met for this unit:

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Reasonable adjustment

If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Candidate name

Date of assessment

Assessment declaration

I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. 

I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.

Candidate signature

Question 1

The Aged and/or their cares in Australia now have the power to make their own decision about the type of care they want.

Please tick right answer

Answer

Yes   Or No

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Question 2

In your own words, describe what ‘empowerment’ means to the aged

Answer

Empowerment means having the chance of learning, discussing, deciding and acting for oneself to the aged (Haber, 2019).

Reference 

Haber, D., 2019. Health promotion and aging: Practical applications for health professionals. Springer Publishing Company.

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Question 3

List 3 important points to remember when meeting your client for the first time.

Answer

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Question 4

Give two examples of how person-centred approaches can empower older people.

Answer

Reference

Stoop, A., Lette, M., Ambugo, E.A., Gadsby, E.W., Goodwin, N., MacInnes, J., Minkman, M., Wistow, G., Zonneveld, N., Nijpels, G. and Baan, C.A., 2020. Improving person-centredness in integrated care for older people: experiences from thirteen integrated care sites in Europe. International journal of integrated care, 20(2).

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Question 5

What is the acronym ‘CALD’?

Answer

CALD stands for culturally and linguistically diverse or cultural and linguistical diversity in Australia (NSW, 2022).

Reference

NSW, 2022. Multicultural NSW. [pdf] Available at: https://multicultural.nsw.gov.au/wp-content/uploads/2022/11/P3-GUIDE-What-is-CALD.pdf (Accessed 9 November 2023)

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Question 6

Name the Act that staffs with access to personal client records are to be aware of.

Answer

The Privacy Act 1988 stating about the regulation of handling individual’s personal information (OAIC, 2023).

Reference

OAIC, 2023. Rights and responsibilities. [online] Available at: https://www.oaic.gov.au/privacy/privacy-legislation/the-privacy-act/rights-and-responsibilities (Accessed 9 November 2023)

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Question 7

Describe in your own words why is it important to understand and respect the diversity in culture for the people you care for:

Answer

It is essential to understand diversity in culture for the people receiving care in treating them with dignity and respect and providing high quality care despite individual cultural differences existing with them.

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Question 8

Name 3 simple guidelines that assist you in maintaining client’s privacy and confidentiality

Answer

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Question 9

Describe in your own words what ‘positive ageing’ means.

Answer

Positive ageing can be described as a concept when older people are able to make most of the benefits of being old alongside having a positive attitude about their lives with a growth mindset.

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Question 10

How can you, as a support worker, assist in prevention of decline or disablement in social and physical involvement? And what can you do to enable your client continue to be involved in social and physical activities:

Answer

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Question 11

How can an advocacy service assist in enabling client/residents?

Answer

Advocacy service can provide voice to clients and residents by making them heard, feel valued and respected by addressing their needs and preferences along with upholding their rights (AMIDA, 2023).

Reference

AMIDA, 2023. Advocacy Services. [online] Available at: https://www.amida.org.au/membership/ (Accessed 9 November 2023)

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Question 12

It can be readily stated that loneliness, helplessness, hopelessness and powerlessness are common feelings expressed by the elderly and that these feelings do have a profound effect on both their physical and psychosocial well-being.  How do you believe an older person can take shared responsibility for their well-being?

Answer

Older persons can speak to these problems with their children, family members and friends and get involved in various social activities and programs.

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Question 13

What are some of the services available to assist empower the older person?

Name 2:

Answer

Reference 

Connidis, I.A. and Barnett, A.E., 2018. Family ties and aging. Sage publications.

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Question 14

It is easy for the aged to be stereotyped, what are some the myths associated with ageing?  Name 2:       

Answer

Reference 

Connidis, I.A. and Barnett, A.E., 2018. Family ties and aging. Sage publications.

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Question 15

What is the fact, in relation to the myths you have written above?

Answer

 It is evident in various circumstances that older adults require more time in learning new things such as updated technology handling, however, they can still learn the same. Depression and loneliness have also been observed in various cases though not experienced by older adults living with their children and grandchildren or socialising.

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Question 16

As the aged decline in health or physical ability, services required may go beyond home assistance for ADL’s, what other services are available that you can assist source to meet their specific needs?  

Answer

Reference 

Connidis, I.A. and Barnett, A.E., 2018. Family ties and aging. Sage publications.

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Question 17

Describe what Palliative care is:  

Answer

Palliative care refers to specialised medical care for individuals surviving with serious illnesses such as cancer or heart failure (Hallenbeck, 2022). 

Reference

Hallenbeck, J.L., 2022. Palliative care perspectives. Oxford University Press.

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Question 18

Explain what ‘duty of care’ means.

Answer

Duty of care makes an individual or caregiver responsible for his or her patient’s or client’s health, safety and wellbeing.

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Question 19

How can you find out what your work role responsibilities are?

Answer

Discussing work role responsibilities with superior and the manager can help in better understanding them.

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Question 20

What are the legal and ethical considerations for working with older people in relation to work health and safety? Give one examples.

Answer

One of the most important legal or ethical considerations would be acquiring informed consent in the treatment of the older people related to their health and safety (Podgorica, et al., 2021). 

Reference

Podgorica, N., Flatscher-Thöni, M., Deufert, D., Siebert, U. and Ganner, M., 2021. A systematic review of ethical and legal issues in elder care. Nursing ethics, 28(6), pp.895-910.

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Question 21

What does consumer directed care mean in relation to providing support to older people and its implications for providing care?

Answer

Consumer directed care for older people means providing these individuals with the choice and flexibility of choosing their way of care being delivered to them (Tran and Gannon, 2021).

Reference

Tran, M.M. and Gannon, B., 2021. The regional effect of the consumer directed care model for older people in Australia. Social Science & Medicine, 280, p.114017.

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Question 22

What strategies can you use to support the older person to be more empowered?

Answer

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Question 23

What is disempowerment in relation to older people? Give two examples.

Answer

Reference

Adams, R., 2017. Empowerment, participation and social work. Bloomsbury Publishing.

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Question 24

What is meant by ‘reablement’ in relation to aged care service provision? Explain two strategies you could use.

Answer

Reablement refers to the short-term support being provided to older adults for learning new skills or relearning skills (Aspire4Life, 2023).

Reference

Aspire4Life, 2023. What is reablement in relation to Aged Care? [online] Available at: https://www.aspire4life.com.au/instructional-videos/video-6-what-is-reablement-in-aged-care (Accessed 9 November 2023)

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Question 25

If you suspect an older person is being abused, who should you report it to?

Answer

It should be reported to the elder abuse phone line ELDERHelp.

Reference

AG.Gov.AU., 2023. Protecting the Rights of Older Australians. [online] Available at: https://www.ag.gov.au/rights-and-protections/protecting-rights-older-australians (Accessed 9 November 2023)

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Question 26

What are some common indicators that an older person is being abused?

Answer

Some common indicators are injuries like bruises, cuts, malnourishment, poor hygiene, anxiety or depression symptoms and social withdrawal.

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Question 27

What is meant by ‘neglect’ in an aged care context? Give two examples.

Answer

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Question 28

What is the definition of ‘abuse’ in an aged care context? 

Answer

Elder abuse comes in the form of financial, psychological, sexual, physical or emotional mistreatments and neglects (Seniors Rights, 2023b).

Reference

Seniors Rights, 2023b. Elder abuse. [online] Available at: https://seniorsrights.org.au/elder-abuse/ (Accessed 9 November 2023)

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Question 29

List two indicators of physical abuse in an aged care context.

Answer

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Question 30

List two indicators of sexual abuse in an aged care context.

Answer

Reference

Seniors Rights, 2023c. Signs of elder abuse. [online] Available at: https://seniorsrights.org.au/resources/elder-abuse-toolkit/signs-of-elder-abuse/ (Accessed 9 November 2023)

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Question 31

List two indicators of psychological abuse in an aged care context.

Answer

Reference

Seniors Rights, 2023c. Signs of elder abuse. [online] Available at: https://seniorsrights.org.au/resources/elder-abuse-toolkit/signs-of-elder-abuse/ (Accessed 9 November 2023)

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Question 32

List two indicators of financial abuse in an aged care context.

Answer

Reference

Seniors Rights, 2023c. Signs of elder abuse. [online] Available at: https://seniorsrights.org.au/resources/elder-abuse-toolkit/signs-of-elder-abuse/ (Accessed 9 November 2023)

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Question 33

Give a brief description of what residential aged care is and then give two examples of services provided in this service setting.

Answer

Residential aged care is provided to older adults in Australia who can no longer live at their homes (Commonwealth of Australia, 2023). Two services provided are access to medical treatments and personal care.

Reference

Commonwealth of Australia, 2023. About residential aged care. [online] Available at: https://www.health.gov.au/our-work/residential-aged-care/about-residential-aged-care (Accessed 9 November 2023)

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Question 34

Give a brief description of what home supports can be provided and give two examples of the types of services available.

Answer

Home support includes providing constant care and services to the aged and older adults. Some services include nursing care and basic assistance care.

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Question 35

Besides residential and community care options, what other services may be involved in providing support to an older person?

Answer

Other services include dieticians, transportation occupational therapy, healthcare, wellness programs and nutritional support. 

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Question 36

Give a brief description of what referral networks do within aged care. Give two examples.

Answer

Referral networks can provide increased safety, care and reach to the aged people. Two examples include aged care support and making online referrals (Van Den Block, 2015).

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Question 37

Give two examples of physiological processes that affect some older people as they age.

Answer

Two physiological processes affecting some older adults during ageing are decrease in cardiac output and increase in blood pressure levels (Van Den Block, 2015).

Reference

Van Den Block, L. ed., 2015. Palliative care for older people: a public health perspective. Oxford University Press, USA.

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Question 38

Give two examples of psychological changes that can occur for older people as they age.

Answer

Older people often suffer from mental health problems such as depression or anxiety and schizophrenia or dementia.

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Question 39

How can you support an older person to adopt healthy lifestyle practices?

Answer

Support can be provided by being non-judgmental, patient and sensitive for encouraging them to adopt healthy lifestyle practices.

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Question 40

In respect of providing support to an older person, what is meant by a ‘risk’?

Answer

Risk can include various mental or physical problems arising during care, unmet needs and demands and anxiety or depression development in these older adults.

Marking

Purpose

You will demonstrate a sound knowledge of the unit requirements in your responses.

Instructions to the candidate

All questions must be answered satisfactorily for Part B to be completed satisfactorily. 

There is no restriction on the length of the question responses, or time restriction in completing the assessment.

You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.

Resources required

The question responses section is the only resource required for this part of the assessment to be completed.

Assessment conditions

All aspects of the performance evidence must have been demonstrated using simulation prior to being demonstrated in the workplace. The following conditions must be met for this unit:

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Reasonable adjustment

If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Candidate name

Date of assessment

Assessment declaration

I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. 

I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.

Candidate signature

Read the case study, then answer the questions that follow.

Case study (questions 1–7)

Lenny recently moved into a 96-bed aged care home in the town he has lived in for the past 20 years. The home is a non-profit organisation run by one of the main church groups. Lenny has Parkinson’s disease and is happy that he is still able to move around the home in his wheelchair, mostly unassisted. After Lenny settles in, the lifestyle coordinator meets him to develop a lifestyle plan. The coordinator finds out that Lenny is a practising Buddhist and has enjoyed a long relationship with the local Buddhist community. 

The coordinator gives Lenny an outline of the aged care home’s programs that are run throughout the week. She invites Lenny to join in as she can organise a worker to help Lenny to get to the various rooms where the activities/programs are held. A few of the programs centre on the chaplain’s programs. Lenny explains that he isn’t interested in attending those activities and asks what activities are in place for Buddhists. The coordinator says Lenny is only one of three residents who follows a Buddhist faith and given the organisation was initiated by the church, they don’t offer anything other than the programs that are currently run. Lenny tells the coordinator that he would like his information to remain private.

The next day, Lenny is having lunch in the dining room when a personal care assistant asks him to come to the church program, explaining it isn’t a religious service but more a discussion group. The worker then states that she knows Lenny isn’t religious but she thinks he may enjoy the activity. Lenny feels embarrassed as others in the dining room overhear the conversation. He leaves the table and decides to have his evening meal in his room that night.

CS Question 1

Does the service have a legal responsibility to develop an individualised plan? If yes, why? If no – why not?

Answer

Yes, there exists a legal responsibility of including an individualised plan because every person has different needs and expectations that need to be fulfilled for their treatment.

Marking

CS Question 2

What organisational policies and procedures have been breached and how?

Answer

Diversity and equity policies have been breached by not respecting the patient’s choice or beliefs alongside carrying out the private conversation in a public place that has breached confidentiality.

Marking

CS Question 3

Has there been a breach of duty of care towards Lenny?

Answer

Yes, there has been a breach of duty towards Lenny by not being able to meet his needs in the service care.

Marking

CS Question 4

What are Lenny’s human rights regarding this situation?

Answer

Lenny possesses the right of keeping his religious beliefs confidential and private and he also has the right to continue to demand activities and programs related to Buddhism.

Marking

CS Question 5

Have staff supported Lenny’s rights? If yes, how? If not, why not?

Answer

The staff has failed to support Lenny’s rights by violating his expectation of keeping his religious beliefs private alongside not respecting his choice of getting involved in other activities.

Marking

CS Question 6

What strategies need to be in place to guide staff in relation to cultural diversity issues? Give two examples.

Answer

Cultural training should be provided for making staff understand about how religious beliefs, individual perceptions and ethnic principles are different and need to be respected.

Marking

CS Question 7

What mechanisms within the aged care sector are open to Lenny in regard to having his issues addressed?

Answer

Lenny can speak about his concerns and problems with the authority of the aged care sector and provide suggestions regarding activities he would like to engage in.

Marking

Read the case study, then answer the questions that follow.

Case study (questions 8–12)

David is a worker with a local support service. He supports Geoff who has muscular dystrophy and is non-ambulant. David supports him with his personal hygiene and most of his daily living activities. Part of Geoff’s support plan includes going to the local footy once a fortnight. However, this weekend the grand final is being held at the main football ground in town.

When Geoff and David get to the football ground, David sees a few of his mates sitting up in the stand. They wave David up to sit with them. David asks Geoff if he would mind if he sat with his friends. Geoff says he is happy to sit on the side as he is not able to get up to where David’s friends are sitting. The footy game is great but later that night Geoff becomes angry that David left him on his own to watch the game. He decides that he is going to sue David for breach of duty of care.

CS Question 8

In your own words, write a brief definition of ‘duty of care’.

Answer

Duty of care means showing responsibility towards the health, safety and wellbeing of the individual being taken care of.

Marking

CS Question 9

Did David breach his duty of care to Geoff? If yes, how? If not, why not?

Answer

Yes, David should not have left Geoff alone and arranged a seating for him as well with his friends or else he should not have left him alone.

Marking

CS Question 10

Were there any risks or potential risks to Geoff? If yes, what were they? If no, why not?

Answer

 In case of any emergency, Geoff cannot exit to safer place because he is non-ambulant. 

Marking

CS Question 11

Has Geoff been abused or neglected? If yes, in what way? If no, why not?

Answer

Geoff is being neglected by his caregiver. His caregiver is on his duty. He must not sit with his friends and enjoy the match and neglect Geoff during the duty hours. 

Marking

CS Question 12

Is this occasion a reportable incident? If yes, why? If not, why not?

Answer

Yes, this is a reportable incident. Geoff is a non-ambulant. In such situation, he should be assisted continuously. Despite, getting permission from Geoff, David should have not enjoyed the match with his friends. During working hours, one must be focused.  

Marking

Read the case study, then answer the questions that follow.

Case study (questions 13–16)

Cherrie has Down syndrome and also experiences episodes of mental health issues associated with having schizophrenia. Cherrie lives in her own unit, which has a small courtyard. She receives support with her daily living activities. 

When the worker attends one morning, she finds Cherrie very upset, saying men in a helicopter came down close to the clothes line and stole all her underwear. She then states that a burglar has stolen her money from her little tool box (where she keeps her weekly spending cash and her bank book). Cherrie says she wants help to go to the police. The worker checks Cherrie’s medication and notes that she hasn’t taken her medication for 20 hours.

CS Question 13

What steps should the worker take to ensure a positive and respectful relationship with Cherrie is maintained?

Answer

The thoughts and worries of Cherries should be listened actively. Her thoughts should be respected in order to strengthen the relationship. 

Marking

CS Question 14

After checking Cherrie’s little tool box, the worker finds that there is no money  in it. What steps should the worker take to follow up Cherrie’s claim of being robbed?

Answer

The worker must also look after the place, where her underwear is kept. This can help the worker identify the truth. 

Marking

CS Question 15

What could the worker do to support Cherrie to become more empowered in this situation?

Answer

The worker can become more empathetic towards Cherrie. The worker should listen to her worries and provide her comfort. 

Marking

CS Question 16

What are some assumptions about the situation and how might these influence a person’s view of what has occurred?

Answer

Marking

Read the case study, then answer the questions that follow.

Case study (questions 17–20)

Adele has enjoyed an active life, playing golf and basketball through most of her adult years. She is now 68 years old and has received a diagnosis and sudden onset of osteoarthritis, resulting in her becoming unable to ambulate without support.

CS Question 17

How can you help Adele recognise changes regarding her ability to participate in activities because of the arthritis, versus changes associated with the usual ageing process?

Answer

Marking

CS Question 18

Given Adele has had an active sporting life, what types of activities could you support Adele to participate in?

Answer

Adele can practice Yoga that can help him to reduce her problem. She should focus on walking with support. This can help her to keep herself fit. 

Marking

CS Question 19

What aids and appliances could Adele use to support her to remain in independent living for as long as possible?

Answer

Marking

CS Question 20

Adele’s sister arrives with an electrical foot massager, saying she believes it will help Adele’s circulation and ease her arthritic pain. What suggestion/s will you give Adele around the use of the foot massager?

Answer

Marking

Read the case study, then answer the questions that follow.

Case study (questions 21–25)

Edith, 72, and Phoebe, 68, share a unit. Edith receives support because of a degenerative disease that limits her physical abilities. She is still able to ambulate using a walking frame. The support worker arrives to assist Edith out of bed in line with her care plan – daily showering and dressing. The worker discovers Edith and Phoebe together in bed. The worker is religious and views same-sex relationships as a moral sin. 

Edith and Phoebe have also talked about wanting assistance to go to a women’s dance on Saturday night.

CS Question 21

What should the worker do when they find the two women in bed together?

Answer

The support worker should simply leave the room and respect the privacy of his client. 

Marking

CS Question 22

How can the worker empower Edith and her partner to attend the dance?

Answer

Marking

CS Question 23

What processes or enablers will need to be put in place to ensure Edith is supported when attending the dance?

Answer

Marking

Satisfactory

Unsatisfactory

CS Question 24

In your own words, give a brief description of consumer directed care (CDC).

Answer

When the consumer can choose and manage the care giving process it is known as CDC. The objective of this CDC is to support and empower the choice of an individual. 

Marking

CS Question 25

How can you ensure you are providing services according to what Edith’s preferences are?

Answer

The worker must not interfere in Edith’s personal life.

Edith should be encouraged to socialise with people, do her own work and focus on becoming independent. 

Marking

Training organisation name

Candidate name

Unit code and title

CHCAGE001 Facilitate the empowerment of older people, Release 1

Assessor name

Assessor email

Assessor phone number

Assessment tasks

Satisfactorily completed

Part A – Questions

Part B – Case study questions

Part C – Observation

Practical placement 

Declaration

In completing this assessment, I confirm that the candidate has demonstrated all unit outcomes through consistent and repeated application of skills and knowledge with competent performance demonstrated in multiple instances over a period of time.

Evidence collected has been confirmed as:

Final result

Result date

Assessor signature