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Business Process Management Assignment: A Reflective Report Evaluating Australian Small Businesses


Task: Context:
This business process management assignment is to evaluate students’ critical thinking and analytical skills, as well as public speaking and personal reflection. The assessment requests students to deliver a presentation in class or via a teleconference, and provide a commentary on a selected Business Process Improvement (BPI) case study. Feedback from the cohort must be collected, analysed and incorporated in the personal reflection report, which is the second part of the assessment.

Business Process Improvement Report
• Review All modules;
•Familiarise with reflection report writing style.
In continuum of previous part, students are required to compile a personal reflection report. The report should incorporate the feedback from cohort on Part A presentation, and personal learning journey through this subject.

The BPI Reflection report should cover:
• Brief description of the case study and comments from Part A;
• Review and Analysis on the feedback from the cohort;
• Individual learning journey through the subject. Can follow “Before, During, After” or “What, So What, Now What” format;
• Other personal thinking and feeling.


The report on business process management assignment will discuss the details about the business process model in small businesses. The report will mainly focus on the analysis of the case study that is based on the BPM in small industries and the related tools and technologies that are used for improving organizational attributes. On the basis of the analysis, some of the learning is also presented that could help in gaining skills and knowledge from this reflective report. Some of the recommendations, as well as future benefits, are also discussed that could be helpful for future businesses.

Description of Case Study
The aim of the case study is to properly evaluate the Australian small businesses and provide some of the business process improvement infrastructures with the help of BPM tools and technologies. The case study focused on the selected areas in which the business needs to focus. The business process modeling lifecycle is also discussed in the case study. The process of monitoring business activity as well as the execution process can help in optimizing the business. By adopting a suitable BPI methodology, the organizational attributes can be improved. By adapting the BPI methodology, all the inefficiencies from the business can be removed and this will help us in increasing productivity (Nascimento & Da Silveira, 2017). The risk factors can also be mitigated with the help of the suitable implementation of BPI. Sometimes, the employees need to compromise with their flexibility in the work environment and this is one of the negative impacts of implementing BPI.

Analysis of the Feedback
By going through the case study, some of the constructive feedback from the cohort is coming out that can be helpful in the implementation of BPI. The first one is the identification of the reason. The business must be aware of their needs and requirements for with they will be implementing the BPI. If the business will know what area needs to be focused then the implementation can be done in that way. Analysis of the business is most important that can help in reflecting various factors that needed to be improved (Awadid&Nurcan, 2019). By going through the proper analysis, risks will be identified for the business and then only the business can work on those risks.

The feedback will be beneficial for the future as the feedback reflects some of the major concerns that the business needs to put in its priorities. By going through the feedback, it is clear for a business which part they need to focus on and how to implement the BPI process.

Learning from the Case Study
The case study provides lots of knowledge as it describes many factors as well as fields that can be focused on for the improvement in the business process modeling. The major part provides us with the concepts of improving the organizational attributes. If there is proper training for the employees then it will lead to the ultimate growth of the business (Satyal et al., 2019). The training makes the employees skilled. The organizational standards are also maintained with the help of BPI. One of the most important learning from the case study is the role of the documentation process for implementing any new technology in the business. For the implementation of Business process modeling in small scale industries, documentation plays a vital role. With the help of the document management system, all the documents related to the company can be managed and used for further assistance needed in the future. The documents can help in implementing the process design and also it can work as a guide for the new employees (Pufahl, L., &Weske, 2019). By making a document, we are just collecting the perspective of various stakeholders and that can help us in selecting the best decisions from the diverse suggestions. There are also some Information technologies that can be implemented for the improvement of the business. The small business can implement the 5G technology, Artificial intelligence and machine learning, and voice-activated payment methods that can help them in making themselves digitally strong and technically advanced.

Benefits for Future Study and Career
There are so many benefits associated with the implementation of BPI. The first one is the improvement in business agility. The implementation of BPI techniques and methods of Business process modeling can help in boosting the speed in future for the meeting the customer needs and requirements (Gao et al., 2017). This will also help in increasing the future efficiency of the business. The BPM practices can help us in identifying the inefficiencies of the business and by the proper identification, we can work on those inefficiencies and eliminate them.

The BPM can also help in ensuring compliance and security in the future. By adopting new technologies like artificial intelligence and 5G technology, the business can be digitally stronger and this will also help to create a secure working environment. The newly adopted tools and technologies can help in business analysis and with the help of that future suggestions can be adopted by the business (Beerepoot et al., 2019). Artificial intelligence can predict the future market and necessary changes can be done on the basis of those predictions. Thus, by adopting Business process modeling techniques, we are increasing the future opportunities for the continuous improvement of our business.

From the above report, it can be concluded that the business process improvement techniques can be very much helpful for a business. There are many advantages of implementing the business process models as it can directly provide its effect on the ongoing project. by going through curtain facts that are discussed in the above report we can also improve our business with suitable measures.

The above report shows the value of adopting various tools and techniques in a small-scale business. The implementation of BPM makes a business strong. Although the business is not having good financial background and resources apart from that it provides rapid improvements in terms of best decisions makings from the business officials.

Awadid, A., & Nurcan, S. (2019). Consistency requirements in business process modeling: a thorough overview. Software & Systems Modeling, 18(2), 1097-1115.
Beerepoot, I., van de Weerd, I., & Reijers, H. A. (2019, September). Business process improvement activities: differences in organizational size, culture, and resources. In International Conference on Business Process Management (pp. 402-418). Springer, Cham.
Gao, H., Chu, D., Duan, Y., & Yin, Y. (2017). Probabilistic model checking-based service selection method for business process modeling. International Journal of Software Engineering and Knowledge Engineering, 27(06), 897-923.
Nascimento, A. M., & Da Silveira, D. S. (2017). A systematic mapping study on using social media for business process improvement. Business process management assignmentComputers in Human Behavior, 73, 670-675.
Pufahl, L., & Weske, M. (2019). Batch activity: enhancing business process modeling and enactment with batch processing. Computing, 101(12), 1909-1933.
Satyal, S., Weber, I., Paik, H. Y., Di Ciccio, C., & Mendling, J. (2019). Business process improvement with the AB-BPM methodology. Information Systems, 84, 283-298.


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