The performance outcomes, skills, and knowledge required to access and utilise current and new information on the hospitality business are described in this section. This covers information about the hotel industry's structure, technology, laws, and ethical concerns. To operate effectively in the hospitality business, employees must incorporate this fundamental knowledge on a regular basis.
The unit is applicable to anyone working in the hospitality industry at all levels. Managers will conduct more formal research in order to gain specialised and comprehensive knowledge to aid in product planning, marketing, and strategic management. This is covered in other competency units.
This unit emphasises on the capacity to source and evaluate information important to day-to-day operations in order to maximise work performance, rather than possessing in-depth expertise.
At the time of writing, there are no occupational licensure, certification, or particular legislation requirements that relate to this unit.
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