This unit talks about the skills and knowledge needed to lead teams and individuals by showing them how to act in a way that matches the standards and values of the organisation.
It is for people who are moving from being part of a team to taking charge of the work and performance of others and providing the first level of leadership in the organisation. The work culture, values, and ethics of the teams these managers oversee are heavily influenced by them.
At the time this unit was written, there were no licence, law, or certification requirements.
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