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BSBCUS301 Assessment Answers

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BSBCUS301 Assessment Answers

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BSBCUS301 Description

This section outlines the skills and information necessary to assess customer demands, provide and monitor customer service, and identify ways to improve customer service.

It refers to those who use a diverse set of skills in a variety of work settings. Individuals in this profession frequently use discretion and judgement to provide technical advice and support to consumers over short or long contacts, based on acceptable theoretical knowledge of customer service.

At the time of writing, there are no licencing, legislation, or certification requirements for this unit.

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